Communication with patients and families

Uses effective and empathic verbal and non-verbal communication skills in all clinical encounters with the patient, their families and carers. 

Adapts verbal and non-verbal communication to suit a wider range of professional settings, both clinical and non-clinical.

Demonstrates the ability to communicate effectively with a range of patients and their caregivers. Can convey the formulation and differential diagnoses so as to facilitate understanding, rapport and engagement. Discusses and negotiates treatment plans and interventions, including potential barriers. Effectively manages challenging communications including conflict with patients and families, aiming for positive outcomes.