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Communication, management and leadership

Logos of the Royal Australian and New Zealand College of Radiologists, and The Department of Health and Ageing's Rural Health Continuing Education sub-program.A range of e-learning modules on the subjects of communication, management and leadership are available below. 

The modules were developed by the Royal Australian and New Zealand College of Radiologists (RANZCR) and contain useful information for psychiatrists and other health professionals.

The Royal Australian and New Zealand College of Psychiatrists Special Interest Group in Leadership and Management (SIGLAM), chaired by Dr Nick O’Connor, have reviewed the modules and provided guidance as to the recommended audience of each module.

The development of these modules was funded by the Department of Health and Ageing under the Rural Health Continuing Education (RHCE) Sub-program Stream One, which is managed by the Committe of Presidents of Medical Colleges.  The RANZCR is soley responsible for the content of, and any views expressed in, any material associated with this project.

Communication

Internal communication

Recommended for: junior trainees.
Expected completion time: 30 minutes.

Effective communication skills are essential for developing relationships with colleagues and patients. Learn about:

  • self-awareness
  • how this impacts behaviour and motivation.

External communication – part 1
External communication – part 2

Recommended for: junior trainees, those who need to work on their communication style.
Expected completion time: 50 minutes (total).

Learn about:

  • communication processes
  • how to respond to people’s different behavioural traits
  • identifying and managing communication obstacles
  • active listening
  • how to keep a journal.

Performance feedback for positive change – part 1
Performance feedback for positive change – part 2

Recommended for: supervisors, department heads.
Expected completion time: 60 minutes (total).

Learn about:

  • how to identify types of performance feedback and elements of effective feedback
  • the feedback model
  • how to plan a performance conversation and manage difficult responses.

Management

The role of the manager – part 1
The role of the manager – part 2
The role of the manager – part 3

Recommended for: advanced trainees, psychiatrists at the beginning of a leadership and management career.
Expected completion time: 90 minutes (total).

Learn about:

  • understanding yourself
  • the role of manager in a clinical setting
  • delegation principles
  • creating performance goals
  • key performance indicators (KPIs)
  • budgeting
  • change management
  • communication
  • motivating staff
  • resolving workplace conflict.

Managing others

Recommended for: advanced trainees, psychiatrists at the beginning of a leadership and management career.
Expected completion time: 30 minutes.

Learn:

  • to develop better relationships with your staff, colleagues and managers
  • to develop strategies for managing your team
  • to create an environment of accountability
  • appropriate influencing behaviour.

Understanding self as a manager

Recommended for: advanced trainees, early career psychiatrists.
Expected completion time: 30 minutes.

Learn about:

  • the transition from doing to managing
  • your management style
  • the skills required to be an effective manager
  • the difference between management and leadership.

Change management principles – part 1
Change management principles – part 2

Recommended for: department heads, early career psychiatrists, advanced trainees interested in management roles.
Expected completion time: 60 minutes (total).

Learn about:

  • change management in the medical profession
  • how to introduce, plan and communicate change
  • identifying change champions
  • overcoming obstacles
  • short-term wins
  • building on change.

Transitioning through change – part 1
Transitioning through change – part 2

Recommended for: health professionals, department heads, early career psychiatrists, advanced trainees interested in management roles.
Expected completion time: 60 minutes (total).

Learn about:

  • how you react to change
  • assisting people to accept change
  • building and maintaining positive attitude
  • building rapport and trust
  • how to influence.

Conducting an effective meeting – part 1
Conducting an effective meeting – part 2

Recommended for: early career psychiatrists, advanced trainees, people facilitating meetings.
Expected completion time: 75 minutes (total).

Learn how to:

  • plan, conduct and close meetings
  • manage post-meeting actions
  • facilitate meetings
  • solve problems and reach decisions

Includes example templates for creating agendas and minutes.

Conflict management – part 1
Conflict management – part 2

Recommended for: early career psychiatrists, advanced trainees.
Expected completion time: 60 minutes (total).

Learn about:

  • types of conflict
  • cause and effect of conflict
  • recognising conflicts
  • using different conflict handling styles and conflict management approaches
  • resolving workplace conflict
  • handling emotions
  • strategies for managing stress.

The recruitment and selection process

Recommended for: people sitting on a selection panel.
Expected completion time: 45 minutes.

Designed for managers who are involved in staff recruitment. Learn about:

  • selection panel roles
  • position fit and cultural fit
  • typical pitfalls
  • significance of selection criteria
  • successful selection and post-selection feedback.

Behavioural interviewing techniques

Recommended for: people sitting on a selection panel, young psychiatrists attending first selection interview.
Expected completion time: 30 minutes.

Designed for managers who are involved in staff recruitment. Learn about:

  • behavioural interviewing techniques
  • the START method
  • differences from traditional interviews
  • how to develop interview questions.

Work, Health & Safety Act (2011)

Recommended for: psychiatrists working in Australia in clinical management roles, advanced trainees in administrative psychiatry.
Expected completion time: 30 minutes.

Familiarise yourself with the Work, Health & Safety Act (2011) and its key tenets. Learn about the roles of the persons in control of a business or undertaking (PCBU) employer and the officers/workers within a PCBU.

Includes case studies.

Leadership

Characteristics of clinical leadership

Recommended for: all psychiatrists and advanced trainees.
Expected completion time: 45 minutes.

Learn about:

  • the links between leadership and management
  • Kotter’s model
  • clinical leadership and the principles of clinical practice improvement.

Leadership styles and resilience

Recommended for: clinical leaders, advanced trainees in administrative psychiatry.
Expected completion time: 30 minutes.

Learn about:

  • what you can control as a leader
  • different leadership styles
  • the importance of resilience as a leader.

Leadership skills

Recommended for: clinical directors, advanced trainees in administrative psychiatry.
Expected completion time: 30 minutes.

Learn about:

  • the Four Frames Model and how to apply it to an organisational change
  • change management principles
  • strategic planning process
  • the five practices of successful leaders.